13 Hours ago

Today a customer asked me what the delivery fee was at my store. I explained it to her what it was. I won’t go in great detail but I will say its 50 dollars for 50 miles. Then she asked me “what if I don't live in the 50 mile radius?' I then responed with "well then I believe the minimum you pay is $90 dollars". My co-worker standing across from me told me it was actually $99 dollars. So the customer wrote down $99 dollars. She then said asked me what was the sales tax. I responded with "8.75 percent I think". That same co-worker said to us that it was actually 8.25. The customer then attacked me with "You're not good with numbers at all. Do you know anything?"
She was a real doll. Luckily the customer waiting in line after her rolled her eyes and said "what a real bitch."

That didn't really bother all that much. Nor did that ruin my day. What ruined my day was I that it made me wonder how much longer can I stand working with assholes while maintaining my sanity. When I re-read that last sentence it didn't sound rigth. But I think I get my point across.

A woman came in afterwards with her 2 kids. She asked me and that same co-worker to help her design a closet. We both explained that we don't actually do that here at “The Big Yellow Joint" . The customer actually has to design it themselves. We just order it. She then went to work it out on her own. While she stood there her kids destroyed the closet area. They took paper we had that was meant to help the shoppers create a closet and they through them all over the place. There were piles of these papers everywhere. I went over and I told those kids they had to pick them all up and put them where they got them. They did. While I was there their mom kept asking me questions about the closets. That's not a bad thing, asking us questions, but she kept asking the same questions over and over and all her answers were posted in front of her on a big sign.

Customer
How tall is this?

Me
93 inches

customer
what colors do they come in?

Me
these colors posted right here

customer
when do you close

me
10pm

customer
how tall is this?

me
(this time I pointed to the sign) it is 93 inches

I walked away after her first round of repeat questions. Later on I saw her kid screaming on the main aisle of the store. The mother was walking away and yelled "fine I'm going to leave you here goodbye". Now that presents a problem. A customer could easily hit this kid with a cart or accidentally step on him.

I walked over to the kid as he screamed and cried all over the floor. I asked if he was Ok he kept screaming and pointing at his side. I asked if he was hurt, he just kept doing the same thing. At the same time another customer asked me how to get to a different floor. I pointed "go down there as far as you can go and make a right". I turned back to the kid. "Buddy if you keep screaming I'm going to get security with first aid. Do you want me to do that or are you OK?" He just kept screaming. The same customer from before and asked me how to get downstairs. I looked at her with what I feel may have been the most evil look I could have given anyone and just pointed and said “you need to stay on this path and follow the signs. Im dealing with something right now, I know you can do this on your own. Just go that way. You'll find it". I turned back to the boy who was still screaming and told him I was going to make that call.

So I call security and supposedly they were to understaffed to send anyone up. I told them that someone needs to get up here now. I explained that the kid is screaming, pointing at his side, the mother took off the kid is causing problems. Security then said "well if the mother doesn't have a problem with it then there's nothing I can do". That’s when I snapped back and said "listen if something happens to this kid it's our responsibility. If he sits here and gets hit with a cart, or stepped on or anything we are liable." Here’s my favorite part. I said that the kid was interrupting customers and made them respond with, “we’ll be there right away”. I guess making sure that the shopping experience is pleasant is more important than this kid’s health.

Security never showed up and the kid eventually got up because the mom finally came back. I hate some parents in this world. My favorite part of this story is the ending, and here it is. When I went back to the closet area those same kids had trashed it all over again leaving papers all over the place. This is where the bad day story ends. There's more to it, but this is all I'm going to write about.

A warning to people that know me. While at work I might seem down or upset or just plain gloomy to be around. Don't worry about me. I'm not cravign attention or anything. I'm just running out of steam. I feel like there are a lot of things falling apart around me. I keep whining about my grandmother but I can't get over it. I'm having trouble writing and that's been effecting me a little bit. I'm finding myself caring and not caring about the wrong things. I've been acting paranoid a lot too about weird things. A message to all of you. Forgive me if I get annoying. I might get on some of your nerves and I don't mean too. I'm going to go now.